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What is meant by designers with good practices?

We look for one or more of these attributes when showcasing products...

  • Made with eco friendly materials (organic, sustainable, eco inks)
  • Made in socially audited factories & pay fair wages
  • Handcrafted
  • Designer/ company is ethically driven 
  • Independent brand

How long will it take to receive my order?

When buying online we know time is of the essence. If the item is located at the Loren store, we will dispatch within 1-2 working days and delivery will be in 3 to 4 working days within the UK. Global designer brands can take 3-4 working days to despatch and between 1 to 3 weeks depending on their location. You will receive a friendly email after ordering with an estimated despatch date. If you need an item quickly, (like yesterday!) message us for speedy postal options.

Is UK shipping really free?

Yes, if you spend £50 or more, we will post the item for free! 

Can I return my item? 

We are sure you'll love your new purchase but in the unlikely event of a return, your item must be unused and in the same condition that you received it. Simply keep the bag in it's original packaging and email us

Will I be charged a customs tax for items shipped from abroad?

No one likes a nasty surprise, however bear in mind we work closely with independent designers worldwide. Some items as stated on the product page are located abroad and may incur a customs tax charge. At a fraction of the cost of a plane ticket, mind!

It is payable by the recipient prior to or upon receipt. Many items are exempt from VAT because they are produced by small indie designers.

I would like to sell my products on Loren

Great! If you employ good practices & have beautiful products to showcase, please get in touch


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